Co-Authoring And AutoSave

When opening an Office document (Word, Excel, PowerPoint) from a Zee Drive network drive by double clicking it from File Explorer, if you have enabled the Zee Drive option Open for co-authoring by default, then the Office document will open with co-authoring and AutoSave enabled.

If Office does not open for co-authoring (with the AutoSave slider disabled/off), then check the following troubleshooting steps:

• Is Open for co-authoring by default enabled on the subscription and has the affected user in questions restarted Zee Drive since making the change to enable the setting?

• Is the user opening the Office document by double clicking the document in File Explorer from a Zee Drive network drive? Opening a document from Office itself will not enable co-authoring. Only when opening from File Explorer via a double click will it open for co-authoring

• Is the user opening one of the supported Office file types: docx, xlsx, xlsm, xlsb or pptx? Other Office file types are not supported for co-authoring

• Are they any errors shown in the Zee Drive log when Zee Drive configures co-authoring support? Open the log file via Retrieve Log Files and locate the text Configuring Zee Drive to open Office documents for co-authoring by default. Are there are any errors immediately following that statement?

• Are you running the latest version of Zee Drive? The issue you are experiencing may have already been resolved in a recent update. Download and upgrade to the latest version of Zee Drive here

If, after checking all the above, Office documents still do not open with co-authoring/AutoSave enabled, it may indicate an experimental Windows feature is enabled that is blocking Zee Drive from opening the documents for co-authoring.

Diagnose The Cause

Open the Zee Drive log file from the affected computer (see Retrieve Log Files) and locate this entry:

Analysed file type configuration [UCPD Enabled, HashV2 Enabled]

If you find HashV2 Enabled this indicates the Windows experimental feature is enabled and will currently affect Zee Drive opening Office documents for co-authoring.

To further verify this, and resolve the issue, download the ViveTool free utility from here (choose either the ARM or Intel ZIP file based on the CPU of the target computer).

Unzip the utility to the desktop.

Open a Windows command prompt as local administrator: hit the Windows key on the computer, enter cmd then right click the Command Prompt app and choose Run as administrator.

Change the directory in the command prompt to where you unzipped ViveTool by entering the following command but change USERNAME to your Windows username:

cd c:\users\USERNAME\Desktop\ViVeTool-v0.3.4-IntelAmd

Now enter the following command at the command prompt:

ViveTool.exe /query /id:43229420

If its enabled you will the following output:

Resolving The Issue

If the output from running the previous command above shows an enabled state you will need to disable the feature. From the same command prompt, enter the command:

ViveTool.exe /disable /id:43229420

You should see output similar to this:

Restart the computer and check if the Office documents now open with co-authoring/AutoSave enabled.