# Disappears Or Doesn't Start

These troubleshooting steps will help you diagnose and resolve the issue of <code class="expression">space.vars.PRODUCT\_NAME</code> not starting up after signing in to Windows, even though <code class="expression">space.vars.PRODUCT\_NAME</code> is activated on the computer.

First, check if the blue <code class="expression">space.vars.PRODUCT\_NAME</code> "Z" icon is showing in the Windows system tray:

<figure><img src="/files/lrZWSOnFYSjlOE0Z3gAJ" alt=""><figcaption></figcaption></figure>

If it is present but your mapped drives are not showing then click the blue "Z" icon to open <code class="expression">space.vars.PRODUCT\_NAME</code> and view the status screen. It could be that <code class="expression">space.vars.PRODUCT\_NAME</code> has failed to start-up due to a persistent network error. If so, <code class="expression">space.vars.PRODUCT\_NAME</code> provides an option to retry the start-up from the status screen so click the blue link that shows to retry the start-up.

If you don't find the blue Z icon in the system tray this could indicate a few possible causes:

* An update to Windows has blocked <code class="expression">space.vars.PRODUCT\_NAME</code> from starting up. Open the Windows Task Manager and click on the `Startup apps` tab. Locate the <code class="expression">space.vars.PRODUCT\_NAME</code> entry and ensure that it is set to enabled. Now sign out of Windows and sign back in again to force <code class="expression">space.vars.PRODUCT\_NAME</code> to restart:

<figure><img src="/files/15BKcEkUx8ufe288wqtz" alt=""><figcaption></figcaption></figure>

* An anti-virus may have blocked <code class="expression">space.vars.PRODUCT\_NAME</code> from starting up, or removed the <code class="expression">space.vars.PRODUCT\_NAME</code> start-up entry from the Windows registry. Check your anti-virus log file for evidence that this has occurred. If so you many need to add an exception for <code class="expression">space.vars.PRODUCT\_NAME</code> to your anti-virus and then [activate](/how-to/activate.md) <code class="expression">space.vars.PRODUCT\_NAME</code> again
* Your Windows profile may have been restored to a point prior to when <code class="expression">space.vars.PRODUCT\_NAME</code> was activated. If this is the case then <code class="expression">space.vars.PRODUCT\_NAME</code> will no longer start-up as the activation will be lost. You will need to [activate](/how-to/activate.md) <code class="expression">space.vars.PRODUCT\_NAME</code> again on the computer
* You may have "Windows Fast Start-up" enabled which may be causing an issue when rebooting the computer. Review the steps on this [3rd party website (Windows Central)](https://www.windowscentral.com/software-apps/windows-11/how-to-get-started-managing-the-firewall-on-windows-11) on how to disable fast start-up
* Windows 11 may be delaying the start-up of Zee Drive when signing in to the computer until what Windows 11 determines to be an "idle" state. This setting, if it is enabled, can be disabled or adjusted via the Windows registry by creating a new value `WaitForIdleState` and setting it to 0 under the key `Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Serialize`. For more details see the external link [Startup apps artificially delayed on Windows 11](https://learn.microsoft.com/en-us/answers/questions/4059183/startup-apps-artificially-delayed-on-windows-11)

Another possibility is that the <code class="expression">space.vars.PRODUCT\_NAME</code> executable process has terminated during start-up due to an exceptional scenario such as a fault in a DLL. To check this;

1. Hit the Windows key on your keyboard and enter `event viewer`&#x20;
2. Hit return to launch the Event Viewer
3. Expand Windows Logs and select Application
4. Check the log entries for any application error referencing ZeeDrive.exe

An error in the Event Viewer will look like this:

<figure><img src="/files/pLBqigYRVbYEm77LVxZz" alt=""><figcaption></figcaption></figure>

Select the error entry to view the details:

<figure><img src="/files/7l5HlMMc1u1RQzu82W85" alt=""><figcaption></figcaption></figure>

If ZeeDrive.exe is referenced in the error details, then you will need to report the error to [support](/resources/contact-support.md) for further investigation.

Try restarting <code class="expression">space.vars.PRODUCT\_NAME</code> by signing out of Windows and signing back in again as start-up may succeed upon trying again if it had previously terminated unexpectedly.


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