Disappears Or Doesn't Start

These troubleshooting steps will help you diagnose and resolve the issue of Zee Drive not starting up after signing in to Windows, even though Zee Drive is activated on the computer.

First, check if the blue Zee Drive "Z" icon is showing in the Windows system tray:

If it is present but your mapped drives are not showing then click the blue "Z" icon to open Zee Drive and view the status screen. It could be that Zee Drive has failed to start-up due to a persistent network error. If so, Zee Drive provides an option to retry the start-up from the status screen so click the blue link that shows to retry the start-up.

If you don't find the blue Z icon in the system tray this could indicate a few possible causes:

• An update to Windows has blocked Zee Drive from starting up. Open the Windows Task Manager and click on the Startup apps tab. Locate the Zee Drive entry and ensure that it is set to enabled. Now sign out of Windows and sign back in again to force Zee Drive to restart:

• An anti-virus may have blocked Zee Drive from starting up, or removed the Zee Drive start-up entry from the Windows registry. Check your anti-virus log file for evidence that this has occurred. If so you many need to add an exception for Zee Drive to your anti-virus and then activate Zee Drive again

• Your Windows profile may have been restored to a point prior to when Zee Drive was activated. If this is the case then Zee Drive will no longer start-up as the activation will be lost. You will need to activate Zee Drive again on the computer

• You may have "Windows Fast Start-up" enabled which may be causing an issue when rebooting the computer. Review the steps on this 3rd party website (Windows Central) on how to disable fast start-up

Another possibility is that the Zee Drive executable process has terminated during start-up due to an exceptional scenario such as a fault in a DLL. To check this;

1. Hit the Windows key on your keyboard and enter event viewer

2. Hit return to launch the Event Viewer

3. Expand Windows Logs and select Application

4. Check the log entries for any application error referencing ZeeDrive.exe

An error in the Event Viewer will look like this:

Select the error entry to view the details:

If ZeeDrive.exe is referenced in the error details, then you will need to report the error to support for further investigation.

Try restarting Zee Drive by signing out of Windows and signing back in again as start-up may succeed upon trying again if it had previously terminated unexpectedly.