Internal Error Or Empty Folder

When accessing a ZeeDrive network drive you may receive an error from Windows File Explorer, "Location is not available. An internal error has occurred":

Or, when accessing the drive or a folder within the drive, you do not receive an error but the folder or drive shows empty.

Before checking through the troubleshooting steps below, examine the ZeeDrive log file from the affected computer for the underlying error to help with diagnosis.

• There is a networking connectivity error on your computer affecting access to Microsoft 365 E.g. a proxy blocking access, an internet connectivity issue. Review the network troubleshooting guide to resolve the issue

• Your computer is joined to your organisational network via Active Directory and your organisation is federated to Entra with ADFS, but, you are running a version of ZeeDrive prior to v68.19. Microsoft are deprecating a legacy authentication method in favour of modern OAuth authentication starting in 2026 and completing on 1st May 2026. To resolve, upgrade to ZeeDrive v68.19 or later.

• Your ZeeDrive credential is a legacy forms credential saved to the Windows Credential Manager (saved from an old version of ZeeDrive). Starting 2026, Microsoft is deprecating forms based credentials (i.e. username/password). Your ZeeDrive log file will show the error ServiceUnavailable if this is the case. To resolve, you will need to delete your credential and re-authenticate. See Remove Saved Credential And Re-Authenticate

  • In the case of a saved credential from a ZeeDrive partner subscription, to re-authenticate, return to the customer listing page, select the customer, choose the set credential option from the action button, and then authenticate via the pop-up form from clicking the blue link rather than the embedded username/password form

• Microsoft Entra requires you to re-authenticate due to an invalidated refresh token. If this is the case then ZeeDrive will pop-up a Windows toast notification to alert you to this. If you have disabled Windows toast notifications or missed the notification, you can re-authenticate with Microsoft Entra by opening the status screen of ZeeDrive then clicking the blue link that shows to re-authenticate

• The mapped drive is connected to your OneDrive but your OneDrive has not been provisioned yet. To resolve, open up https://portal.office.com/ in the browser, sign in then navigate to OneDrive. Wait for it to be provisioned then return to your network drive to try accessing it again

• Your ZeeDrive user does not have permissions to the site, document library or OneDrive the network drive is connected to. To resolve, ask your Microsoft 365 administrator to give you access to the target library. If it is a permissions issue you will see errors like 403 FORBIDDEN in the ZeeDrive log file

• The document library or site your network drive is connected to has been deleted. In this case, your ZeeDrive subscription administrator will need to update the network drive connection

• The network drive may not be connected to anything in Microsoft 365. Your ZeeDrive administrator should check the network drive configuration to ensure they have connected it to a target in SharePoint

• If your network drive is connected to the "modern teams" or "hub sites" option then it may indicate there is an issue with the SharePoint search service which ZeeDrive uses to discover the sites your user has access to. If the site was recently created or you were recently given permissions to the site, it may be a case of waiting a little longer for the site to appear in your network drive. Or, you can request a re-index of the site in the SharePoint search index

• Your computer may have already mapped the drive letter or reserved it therefore ZeeDrive can’t map it and it may then show as empty . Check your ZeeDrive log file for an error similar to “drive already in use”. If the drive is already in use you may be able to change the drive letter through the Windows Computer Management application under the "disk management" node then restart ZeeDrive to try mapping the drive again

Remove Saved Credential And Re-Authenticate

Where your organisation has not implemented single sign-on (such as with ADFS) or your computer is not Entra joined, ZeeDrive will save your Entra refresh token to the Windows Credential Manager. Removing this saved credential from the Credential Manager and forcing ZeeDrive to re-authenticate may resolve your issue in some cases.

1. Hit the Windows key and type Credential Manager then hit the return key. The Windows Credential Manager will now open

2. Click the Windows Credential tab

3. Check for your ZeeDrive credential. It will have the format "Zee Drive/[your username]" E.g. "Zee Drive/[email protected]"

4. Delete the credential from Credential Manager

5. Restart ZeeDrive by choosing the restart option from the action button

6. After ZeeDrive has restarted, access the drive again. This will force ZeeDrive to re-authenticate you with Microsoft 365. Open the ZeeDrive status screen to complete re-authentication