# Check Your Subscription Status

If you're having an issue accessing your network drives, such as receiving an error from Windows File Explorer when you try to browse your folders, your network drives are not showing in File Explorer, or, files won't open or fail to save, then check your <code class="expression">space.vars.PRODUCT\_NAME</code> subscription status as you may have a problem with your subscription.

You can check your subscription status via the <code class="expression">space.vars.PRODUCT\_NAME</code> Client Console.

{% stepper %}
{% step %}
From your Windows system tray (typically the bottom right area of your Windows task bar) click the *up* arrow to open the tray, then click the blue Z icon

<figure><img src="/files/lrZWSOnFYSjlOE0Z3gAJ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
The Client Console will pop-open and show your status. A green tick mark means your subscription is OK. If there is a problem, then a red cross will show with a description of the error

<figure><img src="/files/Iqu6GeJEFh4IM2VkfH9A" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

If your subscription is administered by a 3rd party organisation, you may see something similar to the screenshot below with the name of the organisation shown. But, the green tick mark means the subscription is running OK:

<figure><img src="/files/7574CH3JlFhJNTEFdL0n" alt=""><figcaption></figcaption></figure>


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